Deze overeenkomst van algemene voorwaarden hebben betrekking op jou, de gebruiker van deze website, en Coaching Academy International, de eigenaar van deze website, op het gebied van opleidingen, leer- en ontwikkelingstrajecten, coaching, mens-, team- en organisatieontwikkeling en management development.
Uw instemming om te voldoen aan en gebonden te zijn aan deze algemene voorwaarden wordt geacht te hebben plaatsgevonden bij uw eerste gebruik van de website. Als u niet akkoord gaat met deze algemene voorwaarden, moet u onmiddellijk stoppen met het gebruik van de website.
Geen enkel onderdeel van deze website is bedoeld als een contractueel aanbod dat kan worden aanvaard. Uw bestelling vormt een contractueel aanbod en onze aanvaarding van dat aanbod wordt geacht plaats te vinden op het moment dat wij u een bevestigingsmail sturen om aan te geven dat uw bestelling is geaccepteerd.
In deze algemene voorwaarden wordt onder deze begrippen het volgende verstaan:
"Account": betekent de persoonlijke informatie, de betalingsinformatie en de inloggegevens die door gebruikers worden gebruikt om toegang te krijgen tot betaalde inhoud en/of een communicatiesysteem op de website;
"Betaalinformatie": betekent alle details die nodig zijn voor de aankoop van diensten via deze website. Dit omvat, maar is niet beperkt tot, creditcard-/betaalkaartnummers, bankrekeningnummers en sorteercodes;
"CAI": De Coaching Academy International verder te noemen CAI;
"Coach/trainer/opleider": De namens de Coaching Academy International optredende coach of trainer/opleider;
"Content": betekent alle tekst, afbeeldingen, afbeeldingen, audio, video, software, gegevenscompilaties en elke andere vorm van informatie die kan worden opgeslagen op een computer die verschijnt op of deel uitmaakt van deze website;
"Deelnemer": De natuurlijke persoon die deelneemt aan een opleiding, leer- en/of ontwikkelingstraject, coaching, team-of organisatieontwikkeling of management development traject van de CAI of verzorgd door de CAI;
"Diensten": betekent de diensten die voor u beschikbaar zijn via deze website, met name het gebruik van het Coaching Academy International e-learningplatform en alle werkzaamheden waartoe opdracht is gegeven, of die voortvloeien uit, dan wel direct verband houden met de opdracht, een en ander in de ruimste zin des woords;
"Faciliteiten": alle online faciliteiten, tools, diensten of informatie die Coaching Academy International nu of in de toekomst beschikbaar stelt via deze website;
"Gebruiker" / "Gebruikers": betekent elke derde partij die toegang heeft tot de website en niet in dienst is van Coaching Academy International of handelt in de uitoefening van hun dienstverband;
"Locatie": betekent onze vestiging(en) gevestigd op Tureluurdwarsstraat 9 in Almere, of Wijde Steeg 1a in Naarden-Vesting;
"Opdrachtgever:" De natuurlijke of rechtspersoon die aan de CAI een opdracht heeft verstrekt middels een ingevuld deelnameformulier, een voor akkoord getekende offerte of een opdrachtbevestiging;
"Overeenkomst": Elke afspraak tussen Opdrachtgever en De CAI (CAI) tot het verlenen van Diensten door de CAI ten behoeve van Opdrachtgever;
"Systeem": betekent elke online communicatie-infrastructuur die Coaching Academy International nu of in de toekomst beschikbaar stelt via de website. Dit omvat, maar is niet beperkt tot, webgebaseerde e-mail, prikborden, live chat functies en e-mail links;
"Website": betekent de website die u momenteel gebruikt (leerportaal.coachingacademy.com) en eventuele subdomeinen van deze site, tenzij uitdrukkelijk uitgesloten door hun eigen algemene voorwaarden; en
"Wij/ons/onze": betekent Coaching Academy International, nader te noemen CAI, een bedrijf opgericht in Nederland met Kvk-nummer 70124531, gevestigd te Wijde Steeg 1a in Naarden-Vesting.
Personen onder de 18 jaar mogen deze website alleen gebruiken onder toezicht van een volwassene. Betalingsinformatie moet worden verstrekt door of met toestemming van een volwassene.
Deze Algemene Voorwaarden zijn ook van toepassing op klanten die diensten afnemen in het kader van het zakelijke en/of professionele leven.
-
4.1 Behoudens de uitzonderingen in deze Algemene Voorwaarden, alle Inhoud die op de website is opgenomen, tenzij geüpload door gebruikers, inclusief, maar niet beperkt tot, tekst, afbeeldingen, logo's, pictogrammen, afbeeldingen, geluidsclips, videoclips, gegevens compilaties, paginalay-out, onderliggende code en software zijn eigendom van Coaching Academy International, onze gelieerde ondernemingen of andere relevante derden. Door de website te blijven gebruiken, erkent u dat dergelijk materiaal wordt beschermd door toepasselijke Nederlandse en internationale wetten betreffend intellectueel eigendom.
-
4.2 Behoudens clausule 6 mag u materiaal van de website niet reproduceren, kopiëren, distribueren, opslaan of op een andere manier hergebruiken, tenzij anders aangegeven op de website of tenzij u hiervoor onze uitdrukkelijke schriftelijke toestemming hebt gekregen.
-
5.1 Tenzij uitdrukkelijk anders aangegeven, behoren alle intellectuele eigendomsrechten, inclusief maar niet beperkt tot copyright en handelsmerken in productafbeeldingen en -beschrijvingen toe aan de fabrikanten of distributeurs van dergelijke producten die van toepassing kunnen zijn.
-
5.2 Behoudens clausule 6 mag u dergelijk materiaal niet reproduceren, kopiëren, distribueren, opslaan of op een andere manier hergebruiken, tenzij anders aangegeven op de website of tenzij u hiervoor uitdrukkelijke schriftelijke toestemming hebt gekregen van de relevante fabrikant of leverancier.
Materiaal van de website mag zonder schriftelijke toestemming worden hergebruikt wanneer één of meerdere van de uitzonderingen die zijn beschreven in hoofdstuk III van de Copyright Designs and Patents Act 1988 van toepassing is.
Deze website kan links naar andere sites bevatten. Tenzij uitdrukkelijk vermeld, vallen deze sites niet onder de controle van Coaching Academy International of die van onze gelieerde ondernemingen. Wij aanvaarden geen verantwoordelijkheid voor de inhoud van dergelijke websites en wijzen elke aansprakelijkheid af voor elke vorm van verlies of schade die voortvloeit uit het gebruik ervan. Het opnemen van een link naar een andere site op deze website impliceert geen goedkeuring van de sites zelf of van degenen die er de controle over hebben. Uitzondering hierop betreft het domein https://www.coachingacademy.com/, de landingspagina en officiele website van Coaching Academy International. Deze website is eigendom van de CAI en onder diens beheer.
Degenen die een link naar deze website op andere sites willen plaatsen, mogen dit alleen doen naar de startpagina van de site leerportaal.coachingacademy.com zonder onze voorafgaande toestemming. Voor 'deeplinking' (d.w.z. links naar specifieke pagina's op de site) is onze uitdrukkelijke schriftelijke toestemming vereist. Neem voor meer informatie contact met ons op via e-mail op info@coachingacademy.com of bel ons op het volgende nummer: +31 6 18 76 89 99.
-
9.1 Wanneer u een Systeem op de website gebruikt, dient u dit te doen in overeenstemming met de volgende regels. Als u zich niet aan deze regels houdt, kan uw account worden opgeschort of gesloten:
-
9.1.1 U mag geen obscene of vulgaire taal gebruiken;
-
9.1.2 U mag geen content indienen die onwettig of anderszins verwerpelijk is. Dit omvat, maar is niet beperkt tot, content die beledigend, bedreigend, intimiderend, lasterlijk, leeftijdsgebonden, seksistisch of racistisch is;
-
9.1.3 U mag geen content indienen die bedoeld is om geweld te promoten of aan te zetten tot geweld;
-
9.1.4 Het wordt aangeraden dat inzendingen in de Nederlandse of Engelse taal worden gedaan, aangezien we mogelijk niet in staat zijn te reageren op vragen die in andere talen zijn ingediend;
-
9.1.5 De manier waarop u uzelf identificeert, mag deze Algemene voorwaarden of toepasselijke wetgeving niet schenden;
-
9.1.6 U mag zich niet voordoen als andere mensen, met name werknemers en vertegenwoordigers van Coaching Academy International of onze gelieerde ondernemingen; en
-
9.1.7 U mag ons systeem niet gebruiken voor ongeoorloofde massacommunicatie zoals "spam" of "junkmail".
-
9.2 U erkent dat Coaching Academy International zich het recht voorbehoudt om alle communicatie aan ons of binnen ons systeem, te controleren.
-
9.3 U erkent dat Coaching Academy International kopieën mag maken en bewaren van alle communicatie aan ons of binnen ons systeem.
-
9.4 U erkent dat alle informatie die u ons via ons systeem stuurt, op enigerlei wijze door ons kan worden gewijzigd en u doet hierbij afstand van uw morele recht om te worden geïdentificeerd als de auteur van dergelijke informatie. Alle beperkingen die u zou willen opleggen aan ons gebruik van dergelijke informatie, moeten van tevoren aan ons worden gecommuniceerd en wij behouden ons recht om dergelijke voorwaarden en bijbehorende informatie te weigeren.
-
10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
-
10.1.1 all information you submit is accurate and truthful;
-
10.1.2 you have permission to submit Payment Information where permission may be required; and
-
10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
-
10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
-
10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
-
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
-
11.1 Either Coaching Academy International or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
-
11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
-
12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Coaching Academy International correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
-
12.2 Where appropriate, you may be required to select the required Plan of Services.
-
12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
-
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
-
12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
-
13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Coaching Academy International and you.
-
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
-
13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
-
13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
-
13.2.3 Relevant times and dates for the provision of the Services;
-
13.2.4 User credentials and relevant information for accessing those services.
-
13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
-
13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
-
13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
-
13.6 Coaching Academy International shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
-
13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
-
13.8 Coaching Academy International provides technical support via our online support forum and/or phone. Coaching Academy International makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
We want you to be completely satisfied with the Products or Services you order from
Coaching Academy International. If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at
leerportaal@coachingacademy.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
-
14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Coaching Academy International and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: leerportaal@coachingacademy.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
-
14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
-
14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
-
14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
-
14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
Use of the Website is also governed by Our Privacy Policy (leerportaal.coachingacademy.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
-
16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
-
16.2 We may use your personal information to:
-
16.2.1 Provide Our Services to you;
-
16.2.2 Process your payment for the Services; and
-
16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
-
16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
-
16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
-
17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
-
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
-
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
-
17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
-
19.1 The Website is provided “as is” and on an “as available” basis. Coaching Academy International uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
-
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
-
20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
-
20.2 Nothing in these Terms and Conditions excludes or restricts .
-
20.3 Nothing in these Terms and Conditions excludes or restricts Coaching Academy International's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
-
20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Coaching Academy International.
-
24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to leerportaal@coachingacademy.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
-
24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
These Terms and Conditions and the relationship between you and Coaching Academy International shall be governed by and construed in accordance with the Law of England and Wales and Coaching Academy International and you agree to submit to the exclusive jurisdiction of [COUNTRY].
